In the coming pages, we’ve included a number of KPIs and Value for Money metrics which give a picture of our performance during the last year. We’ve made good progress as we respond to the challenges of tackling a backlog of repairs and complaints. However, we know we need to do more and that it will likely take time for all our customers to appreciate the benefits of the improvements we’ve made. Financially, we’ve improved an already strong position when it comes to rent arrears and from a development perspective, we’ve been able to build more much-needed affordable homes and sell more homes to those wanting to get on the property ladder. Across the business, we’ve continued to make improvements while focusing on the bigger picture of supporting our customers and providing safe, affordable homes.