What we do and how we do it
Our work doesn’t stop with providing homes for our customers and enhancing the communities we serve. Through our Improving Lives Strategy, we seek to support people by offering our own services and by signposting them to our partners for assistance. This ensures we can support people with a wide range of care and support needs, helping many customers continue to live independently in their own homes for longer.
Our vision
Our social housing lettings business covers a range of different affordable tenure types, including social rent, immediate and affordable rent, shared ownership, sheltered and supported housing and extra care.
Development
The Group’s development programme is delivered through a mix of our own land-led development opportunities and section 106 agreements with private developers. The grant funding received from Homes England is solely for land-led developments.
Other income
Our other business activities include housing sales, covering both shared ownership and open market properties. Our open market sales are mostly delivered through Keystone Developments and include a mix of family and retirement properties. We also derive income from floating support care contracts, assistive technology to support customers, and managing leasehold properties for older people.
Performance
The Group continues to perform well in key areas such as income recovery, boiler servicing and sales and development activity, but we know we have work to do on other critical metrics, particularly repairs and complaints handling. We’ve added significant investment into these areas to ensure an improvement in the next 12 months.
Partnership working
We understand that more can be delivered through working collaboratively with partners and we continue to seek working relationships with organisations that share similar values and aims to ours.
Financial management
Our business plan undergoes rigorous reviews and stress testing to ensure that the Group remains financially robust. Performance in this area is monitored against an agreed set of financial ‘golden rules’, which are regularly reported to the Group Board and the Finance and Treasury Committee.
