Our performance and Value for Money

Closely monitoring our performance through a range of key indicators is critical to our ability to provide the best possible homes and services to our customers. As well as providing reassurance that we remain on track to realise our strategic ambitions, it means we can identify when things aren’t on track and act quickly to resolve them.

In this section

Value for Money (VfM)

Portfolio KPIs

Value for Money (VfM)

We’ve been working hard to ensure that Value for Money (VfM) is a key consideration in everything we do. Our Improving Lives strategy is underpinned by our approach to VfM, enabling us to deliver more new homes and provide excellent services to our customers.

View all VfM metrics

Portfolio KPIs

We have clear set of KPIs that cover the areas that matter most to our customers and produce a quarterly report on customer satisfaction, repairs and complaints, which includes targets and actual figures.

View all Portfolio KPIs

Longhurst Group Ltd is a charitable housing association registered in England as a community benefit society (Reg. No. 8009) and registered with the Regulator of Social Housing (No. L4277).

Registered Office: 1 Crown Court, Crown Way, Rushden, Northamptonshire NN10 6BS. VAT Reg No. 326 0270 36. A member of the National Housing Federation.