Customer Annual Report 2024/25
Neighbourhood management
One of our aims is to develop a regional approach to managing neighbourhoods that connects us to our communities and ensures we deliver for them.
During the year we brought back neighbourhood walkabouts in some of our regions. Customers were invited to attend, alongside key internal and external partners.
The walkabouts are a great opportunity to engage with our customers, discuss their neighbourhoods, address any issues and, most importantly, ensure their voices are heard.
By 31 March 2025 we had completed 35 neighbourhood walkabouts and engaged with around 70 customers. Plans are in place to deliver many more walkabouts in the coming year.
Looking ahead, we’re also launching a new project called ‘Amplius Places’. This will identify communal areas that need specific attention. We’re bringing together groups of colleagues, customers and other stakeholders to create plans to improve them.
We’ll continue to work with Public Health to develop healthy neighbourhoods in specific areas. We hope this will help customers become more active and provide access to health services.
Tenants Satisfaction Measures (TSMs) scores
Satisfied that we keep communal areas clean / maintained
Tenants/specialist housing customers (LCRA)
Shared Ownership customers (LCHO)
Satisfied that we make a positive contribution to your neighbourhood
Tenants/specialist housing customers (LCRA)
Shared Ownership customers (LCHO)
Satisfied with our approach to handling antisocial behaviour