Customer Annual Report 2024/25
Introduction
In 2024/2025 we brought together Grand Union and Longhurst Group to form Amplius.
Amplius is a Latin word that means to go ‘further’ and do ‘more’ and that perfectly sums up our vision to deliver great services to our customers and our communities.
In the build up to the merger and during the previous financial year, Grand Union and Longhurst Group made real efforts to make changes and improvements to strengthen our foundations and ensure we were well placed for the future.
Both organisations focused on getting back to basics to ensure our aims and ambitions are built on a strong platform.
Now, as a larger, single organisation we’re in a stronger position to improve. However, we still have work to do, and we can’t do it all on our own.
The upcoming year is going to be extremely exciting as we continue to build on the foundations of two fantastic organisations to create something special.
2024/25 in numbers
Our turnover
Homes we own and manage
Spend on existing homes
Investment in new homes
Number of colleagues
Throughout this customer annual report, we’ve included Tenant Satisfaction Measures (TSM) scores for Amplius. You can also find the scores for both legacy organisations on the Grand Union and Longhurst Group websites.