STRATEGIC REPORT
Strategy and plans
Our vision is to innovate to ensure efficiency and value for money, while improving the way we work and delivering homes and services that make a difference. We’ll do this by having a clear strategy and plan to deliver innovation and improvements, and ensure that every colleague and stakeholder understands our direction and the part they have to play. Everyone will know how we’re progressing against our plans.
Improving our systems and processes
While we managed to achieve so much in our first year as Amplius, we recognise that there is still work to do for us to fully align and make things easier for customers and colleagues.
That’s why we continued to work hard throughout the year delivering our integration plan to bring our two legacy organisations together.
Elsewhere, we updated our systems to align with our regional model and supported the changes to systems and processes around damp and mould in time for Awaab’s law coming into effect. We also provided a unified rent arrears software solution and rolled out an Amplius-wide Universal Credit (UC)bot to reduce the time and manpower taken to deliver the process of verifying an Amplius customer’s UC claim.
Embracing Dynamics
Our strategic direction, which was agreed pre-merger, was to use the Microsoft Dynamics platform.
Building the foundations
To help us work more efficiently, we needed to build the foundations from a data, process, infrastructure and systems point of view.
Moving to a single IT system
In the summer, we moved all legacy Grand Union colleagues over to our single 'Amplius' IT tenant.
Embracing technology
We have also begun to explore how emerging technologies can help us improve services and make better use of existing information.
During the year, we piloted tools to support data analysis, identify trends more quickly and strengthen the evidence available to colleagues when making operational and investment decisions.
These pilots are being carefully governed to ensure that any future use of AI is proportionate, secure and aligned with our values.
Safety compliance levels
We continue to monitor safety compliance levels throughout the year.
Here are the compliance levels on 31 March 2026:
Gas safety checks
Fire risk assessments
Electrical safety checks
Asbestos management surveys and re-inspections
Legionella risk assessments
Communal passenger lift safety checks
*The lift safety figure reflects the proportion of required checks completed and recorded at the reporting date. Any overdue checks are subject to active monitoring and escalation, with interim controls applied where required to manage customer safety.
Amplius Places
Amplius Places is a project that was launched to encourage collaborative working between our customers and internal teams to improve our neighbourhoods and communities.
The first location chosen for the project was Berry Court in Peterborough. This area has had a number of issues over the years, such as fly tipping, ASB and misuse of communal areas by the wider community.
We invited customers to take part in on-site inspections, carried out litter picks and increased our visibility in the area. We also visited each property individually to build trust and improve our relationships with customers. On top of this we asked for their feedback on what they wanted to see in the area.
As part of our investment in the area, we made quick, but impactful improvements, replacing tired fencing and meter boxes and updating signage on site. We also enlisted the help of our Grounds Maintenance Team to tidy the area up and create a plan to help keep it well maintained, while also reducing possibilities of things like fly-tipping and litter being dropped in bushes.
All of this work has helped to significantly improve the aesthetics of Berry Court, and, while we’ve not finished our work there, we’ve had great feedback from customers about what we’ve done so far.
We’re already planning our second project, which is Cromwell Court in Rushden.
Cromwell Court, Rushden