INTRODUCTION
What we do
Our work doesn’t end with providing homes for our customers and enhancing the communities we serve. Through our Improving Lives Strategy, we seek to support people by offering our own services and by signposting to our partners for assistance. This ensures that people with a wide range of needs can be supported to live independently in their own homes for longer.
Our work doesn’t end with providing homes for our customers and enhancing the communities we serve. Through our Improving Lives Strategy, we seek to support people by offering our own services and by signposting to our partners for assistance. This ensures that people with a wide range of needs can be supported to live independently in their own homes for longer.
Social housing
Our social housing lettings business covers a range of different affordable tenure types, including social rent, immediate and affordable rent, shared ownership, sheltered and supported housing and extra care.
Other income
Our other business activities include housing sales, covering both shared ownership and open market properties. Our open market sales are mostly delivered through Keystone Developments and include a mix of family and retirement properties. We also derive income from floating support care contracts, assistive technology to support customers, and managing leasehold properties for older people.
Social housing
Our social housing lettings business covers a range of different affordable tenure types, including social rent, immediate and affordable rent, shared ownership, sheltered and supported housing and extra care.
Other income
Our other business activities include housing sales, covering both shared ownership and open market properties. Our open market sales are mostly delivered through Keystone Developments and include a mix of family and retirement properties. We also derive income from floating support care contracts, assistive technology to support customers, and managing leasehold properties for older people.
Development
The Group’s development programme is delivered through a mix of our own land-led development opportunities and section 106 agreements with private developers. The grant funding received from Homes England is solely for land-led developments.
Performance
The Group continues to perform well in key areas such as income recovery, boiler servicing and sales and development activity, but we know we have work to do on other critical metrics, particularly repairs and complaints handling. We’ve added significant investment into these areas to ensure an improvement in the next 12 months.
Development
The Group’s development programme is delivered through a mix of our own land-led development opportunities and section 106 agreements with private developers. The grant funding received from Homes England is solely for land-led developments.
Performance
The Group continues to perform well in key areas such as income recovery, boiler servicing and sales and development activity, but we know we have work to do on other critical metrics, particularly repairs and complaints handling. We’ve added significant investment into these areas to ensure an improvement in the next 12 months.
Partnership working
The Group’s development programme is delivered through a mix of our own land-led development opportunities and section 106 agreements with private developers. The grant funding received from Homes England is solely for land-led developments.
Financial management
The Group continues to perform well in key areas such as income recovery, boiler servicing and sales and development activity, but we know we have work to do on other critical metrics, particularly repairs and complaints handling. We’ve added significant investment into these areas to ensure an improvement in the next 12 months.
Partnership working
The Group’s development programme is delivered through a mix of our own land-led development opportunities and section 106 agreements with private developers. The grant funding received from Homes England is solely for land-led developments.
Financial management
The Group continues to perform well in key areas such as income recovery, boiler servicing and sales and development activity, but we know we have work to do on other critical metrics, particularly repairs and complaints handling. We’ve added significant investment into these areas to ensure an improvement in the next 12 months.